1-800-722-3476
Monday – Friday, 9am-6pm EST
For medical emergencies, please call 911.
Contact AZO® Products
Let’s get in touch.
Feel free to send us a comment, question, or report an adverse event by using the form below.
Please allow our team 1-2 business days to respond to emails.By providing your name, e-mail address and other information, you are giving i-Health, Inc., permission to provide you with additional information regarding AZO® and other i-Health, Inc. products. Please see our Privacy Policy on how your information may be used or shared.
PHONE:
MAIL:
i-Health, Inc./AZO
Attn. Consumer Resources
2 Corporate Drive, Suite 445
Shelton, CT 06484
FAQs
Find answers below to some of the most asked Customer Account and Order questions
Orders & Shipping
We currently ship within the contiguous United States and can deliver to PO Boxes. At this time, we do not ship internationally, including Puerto Rico and the U.S. Virgin Islands.
Please note: We are unable to ship replacement products to PO Boxes at this time.
There is a one hour window to make changes to an order. Please contact us as soon as possible via chat or phone 1-800-722-3476. We may be able to cancel your order before it is processed.
Please note: We’re unable to modify the payment method after an order is submitted, or make changes to overnight or express orders.
Eligible orders can be cancelled for up to an hour after order placement. Please contact us as soon as possible via chat or phone 1-800-722-3476. We may be able to cancel your order before it is processed.
For order changes, we recommend canceling the original order and placing a new one.
Most paid orders are processed and shipped within 1-3 business days. Once your order ships, you'll receive a shipping confirmation email that includes tracking information.
You can also view your Order Status in your Customer Account.
We partner with a variety of carriers, including USPS, FedEx, UPS, Veho, Better Trucks, and Amazon Shipping. Our system automatically selects the carrier that provides the best delivery option for your order.
Please note that carrier selection cannot be customized.
- Standard Shipping: 4-7 business days after shipment
- Expedited Shipping: 2-3 business days after shipment
- Free standard shipping on orders over $30
- Orders under $30: $4.99 standard shipping
- Free standard shipping on subscription orders over $15
- Subscription orders under $15: $4.99 standard shipping
- Expedited shipping (2-3 business days): $10.00
If your tracking information indicates that your package was delivered but you cannot locate it, we recommend contacting the shipping carrier directly. If they are unable to resolve the issue, please Contact us for additional assistance.
Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for restock email notifications directly on the product page and we'll let you know as soon as the product becomes available.
AZO® products are available at many major retailers and pharmacies, including Walmart, Target, Amazon, CVS, and Walgreens.
Yes. To help prevent fraudulent activity, orders are limited to a maximum of five products and may not be over $200.
Orders flagged by our fraud prevention system may be canceled automatically. If this occurs, you'll receive a notification confirming that your order has been canceled and refunded. Please try placing your order again or Contact us for assistance.
Please Contact us for assistance with validating your promo code and determining eligibility.
Subscriptions
Subscriptions can be selected on the product page or during checkout by choosing the "Subscribe & Save" option. You'll be able to choose a delivery frequency, typically every 30 or 60 days.
After your first subscription order is processed, you'll receive an email with information about your subscription and a link to manage it.
You can access your account by selecting the account icon at the top of the website or by clicking on the Manage Subscriptions link in the website footer and signing in. You can also use the subscription management link included in your subscription activation email.
Sign into your Customer Account and select Subscriptions. Click Edit options for the subscription you'd like to update. Here you can:
- Adjust the delivery frequency to your preferred number of days, weeks, or months. There are more options availalble here than at checkout.
- If you'd like to cancel, select the trash can icon labeled Cancel this Subscription.
Sign into your Customer Account and select Subscriptions. Click View and manage order for the subscription you'd like to update. Here you can:
- Edit your payment method
Subscriptions cannot currently be paused. However, you can:
- Skip an upcoming order
- Reschedule your next shipment
- Cancel and reactivate your subscription at any time
Sign into your Customer Account and select Subscriptions. Click View and manage order for the subscription you'd like to update. Here you can:
- Edit your Shipping Address
Yes. Once you are in your subscription, you can select View and manage order and browse the recommended products section. You can add either one-time purchases or additional subscription items.
Yes. Once you are in your subscription, you can select View and manage order and choose Send Now to process your order immediately.
Yes. Once you are in your subscription, you can select View and manage order and browse the recommended products section. You can add either one-time purchases or additional subscription items.
Yes. To have subscriptions ship together, adjust the renewal dates so they process on the same day and ensure all subscriptions use the same delivery frequency.
Yes. Once you are in your subscription, select Edit options for the product you would like to edit and then select Swap for a Different Product.
- Subscription Orders over $15: Free Standard Shipping
- Subscription Orders under $15: Ship Standard (4-7 business days once shipped): $4.99
Yes. If you have multiple active subscriptions, you can cancel the individual subscription associated with that product while keeping your other subscriptions active.
Returns
Yes. Returns may be requested within 30 days of purchase.
We understand that not every purchase is perfect. If you're not completely satisfied with your purchase, you may request a refund (excluding applicable shipping charges) within 30 days of receiving your order. [Full Return & Refund Policy]
This policy applies only to products purchased directly from the AZO® website. For products purchased from another retailer, please contact that retailer directly regarding their return policy.
Other Inquiries
Our Team is here to help.
- Email: i-health@dsm-firmenich.com
- Phone: 1-800-722-3476
- Hours: Monday-Friday, 9:00 AM-6:00 PM EST
- Contact Us Form: [LINK]
Whether you have a product question, feedback, or would like to report a product concern, we're is available to assist.
Thank you for your interest in our products. At this time, we do not sell directly to individual retailers. However, our products are available through multiple authorized distributors. Please contact us, and we will be happy to provide the appropriate distributor information for your business needs.
Please note: We do not offer International Wholesale at this time.
